Company Admins
Vodacom
Public Company active 6 days, 18 hours ago agoCellular and communications provider. Please post all Vodacom complaints here. Would you rather complain on Twitter? Use #POFvodacom in your tweet and it will automatically post to our complaints stream.
Company websitehttp://www.vodacom.co.za
Head office contact number
Company Twitter page
http://twitter.com/Vodacom111
Company Facebook page
http://www.facebook.com/Vodacom
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nazreen posted an update in the group
Vodacom 6 days, 18 hours agoIn December I ported my contract to a Talk100 and got a Blacberry 9810,Here are all the problems I have faced since then:
1. My Blackberry froze and when I took out the battery to reboot the phone, the white line would stop half way and freeze again, I tried this again and it would just do the same thing. I went online and googled the problem and…[Read more] -
Wilma Havenga posted an update in the group
Vodacom 4 months, 4 weeks agoI ordered a Samsung Tab 10.1″ and SII package online from Vodacom Direct on 27/11/11. My order was confirmed on 28/11, but the Tab was out of stock, expected within a few days. Both would be delivered together on receipt. After more than 18 calls to Vodacom, and many promises and more lies about stock, 2x SII were delivered on 13 /12. I…[Read more]
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I think it is more a question of dishonest management, and upper management, think the workers down on ground level. get all the flack for their companies dishonesty.
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warrick gilbert posted an update in the group
Vodacom 5 months, 3 weeks agoI sent my phone into Vodacom for the 5th time for repairs. It came back faulty from the 4th repair and I was asked to take it to vodacare in middle of somerset west for a 48 hour swapout, which the branch apparently did not know they no longer offer. The Waterstone centre asked me to go direct as they said they would battle to get a swapout or…[Read more]
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Philip posted an update in the group
Vodacom 5 months, 3 weeks agoI’m having the same problems as Ross below. Logged faults with Vodacom beginning October already and nothing is being done. Vodacom is worthless.
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Ross posted an update in the group
Vodacom 6 months, 1 week agoWe have been struggling with the Vodacom network for a few months now. We have had the following problems:
Receiving SMS’s hours later, dropped calls & sometimes not being allowed to make calls, all of this happening while we have full signal
Everytime we log a fault we get told someone is looking into it, until finally they came back saying…[Read more]-
Vodacom always only use their standard response. Someone will contact you within 24 hours and you never hear from them again.
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If this is the case then the complaint stays on the website. If they resolve the complaint then it is removed. We do not mark cases as resolved unless… they are actually resolved
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Vicky posted an update in the company
Vodacom: 6 months, 3 weeks agoVodacom: Ref #S2-EOX2W-WGWE4. We have been struggling with the network connection that is going on and off the whole time in our area. I have logged several complaints, some of them have been closed saying it was resolved. I then had to submit new queries. This have been going on for about two months, if not more. I’m tired of phoning, and getting…[Read more]
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erens jansen posted an update in the company
Vodacom: 6 months, 3 weeks agoIn July 2011 i took out a top up 135 contract with vodacom , in the contract it was specifeid that i want all invoices delivered per e-mail ( e-mail address included in contract ) At the end of every month from July onwards i had to phone customer care line 082 111 and plead with them to send me my invoice. Today i have done it once again only to…[Read more]
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Truda posted an update in the company
Vodacom: 7 months, 2 weeks agoI cannot tell you how fed up and livid I am by now about the poor service I receive from various consultants at the vodacom outlets. I am the point where I am going to settle my acount and go another cellphone company! However, more spesifically with a Chrizelda.
My contract is currently on my mothers name and I am in the process of…[Read more]
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Mohamed Langry started the forum topic Bad/no service in the group
Vodacom: 10 months, 3 weeks agoCalled 0821950 to take out a new contract on the Samsung tab only to be declined the next day and told to contact itc which I did ,not listed for anything relevant, called Vodacom 0821950 back made a noise with them ,2 hours later i get a call that the contract is approved there was [...]
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Duane posted an update in the company
Vodacom: 10 months, 4 weeks agoNo Vodacom; it looks like CellC is right with their marketing campaign…
More than a month ago (maybe even two) I reported a network problem that I can’t make calls, although I have full signal. The error that I’m getting is “Emergency calls only”. After taking my Sim out and putting it back its back to normal (full signal AND i can make…[Read more]
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Good Day
Your query is currently in hand with our Social Media Team. They have requested that you provide us with more information in order to address your concerns.
Kind regards
Rashieda Jattiem -
Seems the same thing is starting to happen to me. My phone keeps telling me to insert Sim, if I restart everything is fine for a while only to be bombed out during a call and asked to insert sim again
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New external post complaint iv been using vodaco for the past 4 years and have been happy till now.been taken for a ride big time (via Twitter) by @twakiepoo from the blog feed POFvodacom in the company
Vodacom 11 months, 2 weeks ago -
Vodacom Customer Care posted an update in the company
Vodacom: 1 year, 2 months agoThank you for your posting and your concerns has been noted. We are glad to hear that you were assisted in a professional manner.
Regards
Vodacom -
vodacom posted on the forum topic Unauthorized debit order in the group
Vodacom: 1 year, 2 months agoAs per our records, the lock was removed on the 07/03/2011 and payment for the amount of R950 was received on the 08/03/2011. The account is currently active.
Regards
Vodacom-
Hi. I received a call from a very polite and apologetic person at Vodacom. If only all their call center operators could be so helpful – and it’s unfortunate that it takes complaining on a public forum to get them to attend to your problem. The line was re-activated. I still had to pay the penalty fees because of their mistake. They told me…[Read more]
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Trevor Paul started the forum topic Unauthorized debit order in the group
Vodacom: 1 year, 2 months agoREF: #S2-D403W-WV3KM – I had an outstanding amount from my Jan statement on my Vodacom acc. I paid this to get my handset reactivated. At the end of Feb Vodacom did a DOUBLE debit on my account, for the amount that had already been paid! Because of this the debit order bounced. My other debit orders [...]
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Trevor Paul joined the company
Vodacom 1 year, 2 months ago -
New external post @vodacom111 After two months of long winded calls,Vodacom STILL not sending monthly statements.V frustrating and disappointing! complaint (via Twitter) by @loesilbotha from the blog feed POFvodacom in the company
Vodacom 1 year, 4 months ago-
Posted by @loesilbotha via Twitter: @vodacom111 thanks for following up on the problem. Just got a call from friendly and helpful Zakhita.Fingers crossed it works this time!
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Posted by @loesilbotha via Twitter: Wondering if Telkom is as switched on as @vodacom111 when it comes to customer service. Doubt it,and 140 char not enough for all complaints!
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Zaahid Arnold posted an update in the company
Vodacom: 1 year, 5 months ago…todate the BIS Service has not been activated since purchase (8 days ago). Phoned Vodacom Contact Centre no less than 8 times since 2010/12/11; promises and commitments made of activating the BIS and calling back…nothing has materialised… read full complaint
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ViXeNiNoZ started the forum topic Account still open after 2 years in the group
Vodacom: 1 year, 5 months agoWonders how Vodacom can suddenly wake up after 2 years after I cancelled my contract, paid all my fees and now send me an account that I have to fork up R5000 for not paying my acount THAT I THOUGHT WAS CLOSED????????I also contacted your accounts department to try and find out what the heck [...]
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Hi, I have deleted the duplicate. Vodacom has been contacted via Twitter and Facebook, lets hope we get a response
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mampho posted an update in the company
Vodacom 
: 1 year, 5 months ago-
Vodacom has been notified of your complaint via Twitter, Facebook and Email
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