I will start off by saying that I have been a Neotel customer for over 2 years now and I am baffled by the decisions being made by a company we all thought might be an alternative to Telkom. It is evident that Neotel is starting to suffer from “large company syndrome”, a common “you can’t touch me” symptom that many big brands seem to be diagnosed with. Neotel more
Consumer complaints are no longer ignored by large companies. Big brands are starting to play the social media game and getting a response is as easy as being persistent. Post your concerns on social media platforms like Facebook and Twitter and get the customer service you deserve.