Neotel

  • Gerhard posted an update in the company Group logo of NeotelNeotel: 7 years, 5 months ago

    And the bad service continue. I had now several calls from Neotel and promises but still no action. They promissed a technician to come to my house and resolve the issue, that was 3 weeks ago. I dont know, maybe they have sent a ghost to my house, because I didn’t see anybody from Neotel. At this stage I think they are stalling, because without a…[Read more]

    • Good luck with the cancelation. They will do everything in their power to make sure you pay for the cancelation. They charged me over R2000 to cancel even though they were in the wrong!

    • Telkom is not much better. Spent 5 weeks trying to get them to fix a non-functional telephone and ADSL line for a business. Good luck.

  • Gerhard posted an update in the company Group logo of NeotelNeotel:This company chose not to respond to this complaint 7 years, 6 months ago

    Morning, I would like to share my experience with People thinking about getting Neotel service in The Reeds, Centurion. I got the Neoflex data package more or less 12 months ago. In the beginning the speed was not bad, but I must admit just for the first few months. got slower and slower by the day. Beginning December I tried to contact Neotel…[Read more]

    • I just agreed to pay the R1300 on my account. Getting rid of Neotel Services once and for all is worth the cash. In a perfect world Neotel would not charge this cancelation fee considering it is their fault but what can I say…. my guess is this company in going down rapidly so all ethics have flown out the window.

  • Ross Richards posted an update in the company Group logo of NeotelNeotel:This company chose not to respond to this complaint 7 years, 6 months ago

    (this message was moved by Admin) I signed a contract with Neotel – a Neoconnect prime 2.5G – in Feb 2009 specifically for their internet connection offering. They supplied the equipment and I set it up as required. From the first day, I had enormous difficulty connecting as the signal was too weak. Indoors the connection was totally unusable…[Read more]

  • bryancasson posted an complaint in the company Group logo of NeotelNeotel:This company chose not to respond to this complaint 7 years, 7 months ago

    Neotel ref #250232 continued…. We got a call from Neotel today with regards to the cancellation request we put through on the 18th Jan 2011. There answer: Sorry we cannot cancel without penalties due to the fact that “Your address has changed”. My dispute is that when I moved I have a full signal test at the new premises by “Fabian” before we…[Read more]

  • pantsonfire posted on the forum topic Neotel Speed Tests in the group Group logo of NeotelNeotel: 7 years, 7 months ago

    11:49 AM 18/01/2011: Weltevredenpark
    Download Speed: 334 kbps (41.8 KB/sec transfer rate)
    Upload Speed: 5 kbps (0.6 KB/sec transfer rate)
    Still no visit from Neotel with regards to the antenna they promised. I put a request for cancellation in today ref #250232

  • bryancasson posted on the forum topic Neotel Speed Tests in the group Group logo of NeotelNeotel: 7 years, 8 months ago

    12:05PM 02/12/2010: Weltevredenpark 1678kbps up / 185kbps down : Just had a visit by Fabian at Neotel. Still some packed loss so they are going to put up an antenna. Must say Fabian is a hard working guy, wish there were more like him at Neotel

  • bryancasson posted on the forum topic Neotel Speed Tests in the group Group logo of NeotelNeotel: 7 years, 8 months ago

    9:39AM 01/12/2010 : Weltevredenpark 380kbps up / 366kbps down

  • bryancasson posted on the forum topic Neotel Speed Tests in the group Group logo of NeotelNeotel: 7 years, 8 months ago

    8:28AM 30/11/2010 : Weltevredenpark 185kbps up / 522kbps down

  • 1 star2 stars3 stars4 stars5 starsIssues with getting back to customers in a timely manner. Many times they will never call back at all. They are fast to sign up new clients but seem not to resolve the congestion issues

  • bryancasson started the forum topic Neotel Speed Tests in the group Group logo of NeotelNeotel: 7 years, 8 months ago

    Neotel speed in each area seems to fluctuate depending on signal and congestion. Post your speed as often as possible to give others a heads up when purchasing in a selected area.

    Test your speed at http://speedtest.neotel.co.za/

  • bryancasson posted an update in the company Group logo of NeotelNeotel: 7 years, 8 months ago

    Neotel speed test a record breaking 43kbps download. Speed getting worse by the day

    • MSSA started using Neotel for our business line and internet about 2 years ago. Initially all was well just using the Neotel phone, but it soon became apparent that the upload speeds were too slow to enable us to do business, so we added the Neoflex wireless router. This was great untill early this year, when we notice the speeds drop off from an…[Read more]

    • Neotel speed up to 73kbps this morning. Still no call from Neotel. Called the call centre twice last week and still no changes to the speed and still no attempt to resolve the issue.

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