Telkom

  • Trevas Elliott posted an update in the group Group logo of TelkomTelkom 2 years, 6 months ago

    Paid for 10mb line only to receive 1mb line

    for almost two weeks I have been trying to address the problem! (since 12th of may). I have call the customer care line practically every day and every time I receive the same solution which has not help. For the last two days I have been promise that a technician will be sent to resolve the problem…[Read more]

  • Amanda posted an update in the group Group logo of TelkomTelkom 2 years, 7 months ago

    After 6 months of trying to cancel my telkom mobile expired contract we are still being charged. this month i eventually returned the debit order . so at 2 am this morning. guess what. they deducted A DOUBLE DEBIT OF R800 from my account again. are you people f*** stupid or just incompetent. i am tired of your s***. i will be taking this further…[Read more]

  • Chontelez posted an update in the group Group logo of TelkomTelkom 2 years, 7 months ago

    Telkom’s service at Vaal Mall is the worst. We have been waiting 45 minutes for service. When we get to the front, the assistant informs us that he only helps cellphone clients. Next assistant tells us he only works with wifi customers… subsequently, no one can assist us in this store. When we ask for a manager? There is no manager. I have seen…[Read more]

  • Adriaan Gerryts posted an update in the group Group logo of TelkomTelkom 3 years, 1 month ago

    Dear Sir/Madam
    I have fallen behind in payments with Telkom and subsequently received threatening communications re being handed over for collection, which they did. The amounts which Telkom said I owe did not does not correspond. Both fixed line and data was disconnected, as well as the option to call them and cancel subscription, inquire into…[Read more]

  • karen smith posted an update in the group Group logo of TelkomTelkom 5 years, 5 months ago

    fault no 536CWK280613 twice in past month technician sent to ‘repair’ fault as no phone service. And straight afterwards no service again. Yes Telkom did respond quickly within 24 hours. Now its happened for the 3rd time – 28 June – someone phoned – name unpronouncable and said she would phone back in 2 minutes – of course I heard nothing. So…[Read more]

  • Ross Glenn posted an update in the group Group logo of TelkomTelkom 5 years, 7 months ago

    On Monday 22nd April 2013 a Telkom technician installed an ADSL line for my neighbour. In doing so, he disconnected my phone and disrupted my ADSL line. Worst of all, my neighbors phone line and ADSL is working 100%????

    I have been reporting this since Wednesday and still no response. This is not my fault so why do I have to wait so long to get…[Read more]

    • It is now day 6 since my phone line was accidentally disconnected by a Telkom technician and I am still without a telephone line and my ADSL is now slower than ever. Yesterday, I had no internet at all.

      Best part is, my Telkom debit order went off yesterday for the full amount!!!!!

      So I suppose I have one of two options, pay for a service which…[Read more]

  • Nombulelo Mswane posted an update in the group Group logo of TelkomTelkom 5 years, 10 months ago

    I am still waiting for. RESPONSE ON CASE NUMBER4032154.please

  • Nombulelo Mswane posted an update in the group Group logo of TelkomTelkom 5 years, 10 months ago

    STIll WAITING FOR A RESPONSE ON CASE NUMBER 4032154

  • Nombulelo Mswane posted an update in the group Group logo of TelkomTelkom 5 years, 10 months ago

    Last week Thursday I loaded R50.00 airtime and was given another R50.00.After using the phone on Friday ,my balance was. R21.04 free airtime+ my R53.45.On Sat I checked my bal ,it was the same R21.04&R53.45.because of experience I always check my bal before and after making a call.To my surprice I only had R26.56 only.I called telkom. and spoke…[Read more]

    • I posted a complaint yesterday about the bad service I experienced on my 8.ta sim card case number4032154.I am surprised that it was deleted,it does not appear anywhere.Nobody has up untill todate has called to explain to me.I am also still waiting for Balungile to send me the itemised billing as per her request

  • tamaryn posted an update in the group Group logo of TelkomTelkom 5 years, 10 months ago

    I placed an order for an ADSL line last year May 2012, it has now been 9 months, and no progress on my order. Life can be made in 9 months, but it seems an ADSL line is much more complex.

    I have been told that there is no port for an ADSL line and that the infrastructure is not there. There are over half a dozen businesses across from my…[Read more]

  • De Wet Oosthuizen posted an update in the group Group logo of TelkomTelkom 6 years, 8 months ago

    have an ads line installed during March this year.since finilazing the job the line start to give problems;the line does not want to connect to the internet,it is making connection for a few hours then drop the connection and the it stays of for a couople of hours;then the connection suddenly connected it self again.phoning telkom a hundred times…[Read more]

  • Nicholas posted an update in the group Group logo of TelkomTelkom 6 years, 11 months ago

    Telkom’s call centre has got to be the worst run establishment on the planet.

    Firstly, how do they work out how long you will hold for. Because whatever calculation they are using. It is horribly wrong!!! They told me i would wait 10 minutes. This was 40 minutes later and i was still waiting.

    Then, that callback system is just as bad. You input…[Read more]

  • Callie posted an update in the group Group logo of TelkomTelkom 6 years, 11 months ago

    Greetings,
    I have too many ref numbers, names so i would leave it for now..
    To start, i now have no ADSL connection for 3 weeks already, all caused by a wrong order by someone at Telkom. I only requested to cancel my expired 24-month contract, but in stead my ADSL line was suspended on 19 Des’11. I made calls everyday in attempt to get it turned…[Read more]

    • Problem solved :))
      After more than a month going through a nightmare, finally they decided to give my adsl line & port back to me. My mom placed an order after me(mine had an invalid ref number so her order number was the only one that worked to get it activated).
      I’m very happy to have my internet back!! Just very surprised that they did not even…[Read more]

  • Sumendran Chettiar posted an update in the group Group logo of TelkomTelkom 6 years, 11 months ago

    Well, where do I start….Ordered a Telkom and ADSL line on the 3 October 2011, still not installed. Got a SMS from telkom reading that installation is going to take place on the 12 January 2012, took off from work and waited….well still waiting…Called telkom they say that the tech was there but no one was at home….******** I sat waiting, no…[Read more]

  • ANDRE VAN WYK posted an update in the group Group logo of TelkomTelkom 6 years, 12 months ago

    To whom it may concern,

    Ref: 421CRK101111, 397CRK251111, 487CRK071211

    This is the Same Fault, which is handled in this manner. I have a very slow ADSL service at 1mb per second. I have a 384 ASDL line and I barely get 1 MB per second download.
    I am appalled by the fact that Telkom seem to be incapable to handle or resolving this issue. All my…[Read more]

    • As a suggestion, if you have a 384 line then I suggest you upgrade it to 4MB as you will only get 384kb speed with a 384kb line. Call Telkom and ask them if the 4mb line is available in your area, it is slightly more expensive but worth the extra. 200kbps is normal for a 384kbps line

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