Vodacom

  • Stephanie posted an update in the group Group logo of VodacomVodacom 3 months, 4 weeks ago

    I called the call centre on Saturday as I discovered that I was being billed for an additional account which I have no knowledge of.

    I suspect that this was the original number that was allocated to the Tablet A6 I ordered in November 2017 & which was returned as the tablet was not the correct one I ordered.

    I was advised me that they would…[Read more]

  • Phillip Arlow posted an update in the group Group logo of VodacomVodacom 1 year, 6 months ago

    Be Carefull your “Vodacom LTE” only works 3G !!!
    by philliparlow@ 1
    3 Months ago I baught from Vodacom a 10 Gb LTE or 4G data bundle and …

    Since day 1 it is extremely slow and only works sometimes.

    Despite 3 logged queries with Vodacom, I have had no help !!!!

    Please someone anybody, HELP !!!!
    0742475247

  • Rina posted an update in the group Group logo of VodacomVodacom 1 year, 6 months ago

    Hi There. I want to complain about Vodacom’s poor service. We upgrade on the 9 th of October. The new contract came into effect on the 1st of November. We were told to cancel the previous contracts 500 MG on the 31 to prevent it from being charged with the new contract the following month. We cancelled the 500MG on the 31st of October. Since the…[Read more]

  • Caroline posted an update in the group Group logo of VodacomVodacom 1 year, 8 months ago

    I’m very disappointed in Vodacom.
    1) I was due for an upgrade in August on one of my 4 contracts that I have with Vodacom. I phoned Vodacom upgrades and chose one of the Double Deals (Vodacom Power Tab 10 on 2GB 24 month data top up price plan & Includes additional Vodacom smart tab 2 3G + Starter pack + 10GB data once off & R10000 online…[Read more]

  • Isaac posted an update in the group Group logo of VodacomVodacom 1 year, 11 months ago

    I bought a Y600-u40 huawei cellphone at Pep Chrishani Mall in Vosloorus on the 03/10/2015. The phone has a 24 month Repair gaurantee, I’m currently having issues(Home button and V button don’t work) with the phone which I barley even use, its still new. I took it back to the shop and they took it to Vodacom Repairs Alberton, I got the phone back…[Read more]

  • Yolande Peters posted an update in the group Group logo of VodacomVodacom 3 years, 4 months ago

    The level of customer service conducted by Vodacom is staggering.
    My phone was booked into repairs on 12 Dec. Upon collecting the ”repaired” device a week later, it was still broken. This is after I drove to the Tygervalley branch – with a confirmation sms from Vodacom stating that the device is ready for collection, only to find that the devic…[Read more]

  • mustapha posted an update in the group Group logo of VodacomVodacom 3 years, 7 months ago

    This cellular giant it appears has become very complacent.please follow the below link to view my complaint http://hellopeter.mobi/vodacom/complaints/worst-customer-service-1531072
    How difficult could one upgrade be. Then again, maybe my business doesn’t matter. Maybe I should just make my issues public and use social media to vent, they don’t care

  • Jan du Plessis posted an update in the group Group logo of VodacomVodacom 4 years, 1 month ago

    I was a Nashua contract client who signed a new contract with Vodacom. They have all types of excuses why they cant port my number. This has been going on for a month. Apparantly an engineering problem they cant sort out. You cant speak to anybody and is dependant on the service centre who does not know what is going on. I need to speak to an…[Read more]

  • hannahtsou posted an update in the group Group logo of VodacomVodacom 5 years ago

    vodacom is starting to loose many clients, they have really poor service as network and at the consultants, they have such absurd attitude, they disgust me.
    I remeber i gave them a full month notice before hand to cancelle my contract and change to prepaid yet after three month they still continued to keep me on the contract, every month i have…[Read more]

  • Nombulelo Mswane posted an update in the group Group logo of VodacomVodacom 5 years, 3 months ago

    I want to know why am I billed for lines that are not used and for expired lines?I also want to know if Vodacom ever pays REFUNDS?I have been waiting for mine since June 2012.

  • sandy posted an update in the group Group logo of VodacomVodacom 5 years, 3 months ago

    what a pathetic below awful service i received from the sandton city branch, after i purchased the phone the sales lady didnt even bother to show me that the phone can switch on and it works. she kept saying i must hurry up she wants to go home, what is that.

  • Danie van Niekerk posted an update in the group Group logo of VodacomVodacom 5 years, 5 months ago

    Title: Mrs
    Name: Adri
    Email:
    Preferred Contact: Call(08:00 – 18:00)
    Subject: Cacellation
    Message: Dear Sir Madame I have cancelled Order Number 13525890, the package has not yet been retrieved from me as promised by Lee Roy Hull. Your company has now put through the payment therefore. Kindly reimburse me and send your couriers to collect the…[Read more]

  • Gabriel posted an update in the group Group logo of VodacomVodacom 5 years, 7 months ago

    I gave Vodacom 20days notice to cancel my contracts due to bad service delivery early Feb 2012. Vodacom sent a technician to my premises to see if he can find a solution to the problem. This was about 3-4 weeks after my 1st complaint. The technician phoned me back about 2 days later informing me that there was a problem on their towers and he cant…[Read more]

    • Vodacom no longer responds here, they no longer care much about consumer complaints. Hundreds of complaints go unanswered every week. I hope people read these complaints before choosing services with such a company

    • There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. I myself have been incorrectly billed due to…[Read more]

  • Musa posted an update in the group Group logo of VodacomVodacom 5 years, 8 months ago

    Two months back, I made a vodacom recharge of R50 online. After making only a few calls, my airtime had been exhausted and I lodged a complaint. Vodacom realised they’d incorrectly billed my internet usage. Same thing has happened. Just yesterday I made 3 recharges of R55 each, made a few calls and this morning as I tried to make a call, my…[Read more]

  • Mark H posted an update in the group Group logo of VodacomVodacom 5 years, 8 months ago

    When I go the the vodacom4me website I expect the reported outstanding balance to be accurate. Which it is not. I pay the amount as reported on the site and then get disconnected and threatened with a permanent suspension notice. This after being a high-paying vodacom client for several years.

    When trying to resolve the issue, I get bounced…[Read more]

  • Viktor posted an update in the group Group logo of VodacomVodacom 5 years, 9 months ago

    [05:19:06 PM] alna.netek: I upgraded my contract and got a phone and a SAMSUNG GALAXY TAB 10.1 P7500. I decided to take VODACOM INSURANCE only on the TAB. the first 2 months i was charged double on my insurance i let that be because they said they will pay me back. Eventually 4-6 months later i received the funds. but that’s not the problem!…[Read more]

  • Hannes posted an update in the group Group logo of VodacomVodacom 5 years, 10 months ago

    Hey guys. I am so frustrated at the moment have been on hold by costumer care for ever and still no answer. every time i come through to estcourt i have signal problems with my blackberry and i am not the only one. even people with Nokia handsets has the same problem but up in Durban i don’t have a problem of a day old.i know for a fact it is not…[Read more]

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