bryancasson

This is why we should always Google companies before taking up services with them

There are many issues similar to yours, Vodacom is a large company that would rather just get their legal department to squash the complaints… I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. I myself have been incorrectly billed due to…[Read more]

Seems the same thing is starting to happen to me. My phone keeps telling me to insert Sim, if I restart everything is fine for a while only to be bombed out during a call and asked to insert sim again

Hi Jacqui, really sorry you have to go through this. Other banks are not much better. You hit the nail on the head “HEATLESS” is what most of these banks are.

Take a look at the new Consumer Protection Act, notably the part about repairs. Maybe there is something in there that can help!

Good luck with the cancelation. They will do everything in their power to make sure you pay for the cancelation. They charged me over R2000 to cancel even though they were in the wrong!

I just agreed to pay the R1300 on my account. Getting rid of Neotel Services once and for all is worth the cash. In a perfect world Neotel would not charge this cancelation fee considering it is their fault but what can I say…. my guess is this company in going down rapidly so all ethics have flown out the window.