I made a cake smash booking with Helen for my sons 1st birthday on his actual birthday. I had paid the deposit to confirm the booking. Before paying the deposit Helen was quick to reply and confirm that she was indeed available on the day. After paying the deposit she never replied despite numerous emails and attempts to contact. She replied 3 weeks before my son’s birthday saying that she now had a corporate booking and could not see us on his birthday! She first agreed to refund us but then said she would try to see if someone she trained was available. When I said that was not acceptable and we would like a refund, she refused to refund us. Stating that her clause says non-refundable even though she was not available to do our shoot.
Since then there has again been radio silence from her. She comes across as very duplicitous. I am very disappointed in her attitude.